Of course, everyone thinks ISO is just a bunch of paperwork, but that’s not the case here. Tom Wheat, from PJR, explains exactly what certification means in terms of small businesses, exactly what auditors are looking for in Stage 1 and Stage 2, and just why so many first audits go so terribly wrong for totally preventable reasons. As we’re all looking to grow our businesses, we discuss just how ISO can help you go from “just getting by” to bidding on bigger contracts across the country, as well as just how improvement can sometimes be simple, easy changes that add up. Given the state of the economy, we also discuss resiliency, risk, and just how an ISO framework can help you catch problems in the supply chain or data security before they become costly messes, and finally, where certification is going in terms of ethics and sustainability.