Sára Hanniker, Head of AI Solutions and Research, and Josef Dvořák, Chief AI Officer (CAIO) at Finshape, shared their insights and experience in this candid interview. What emerged was not a story about rapid disruption or easy wins. It was a much more useful conversation. Their view was that agentic AI in banking is real, but the route to value is slower, more structural and more demanding than the current noise around the market suggests. For banks, the challenge is not simply adding smarter technology to existing processes. It is about redesigning workflows, rethinking customer journeys, clarifying accountability and deciding where human judgement should become more valuable rather than less.

You can find a summary of the interview on our website here.