What a struggling retailer, a booming airline and an innovative utility teach us about knowing your customer.

What Can JCPenney, Southwest Airlines and Green Mountain Power Teach Us About the Customer?

Illuminators is a show about the people and the forces transforming the business of energy. 

Businesses and industries regularly face sweeping transitions. Those transitions are now getting more frequent and volatile as technology cycles speed up.

We'll tell stories about how businesses or industries have managed disruption throughout history. This show will help energy experts learn from the wider world of business, and help business learn about the unique world of energy.

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Technology

Marketing

Management

Illuminators is a show about the people and the forces transforming the business of energy. Businesses and industries regularly face sweeping transitions. Those transitions are now getting more frequent and volatile as technology cycles speed up. We'll tell stories about how businesses or industries have managed disruption throughout history. This show will help energy experts learn from the wider world of business, and help business learn about the unique world of energy.

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What Can JCPenney, Southwest Airlines and Green Mountain Power Teach Us About the Customer?

What Can JCPenney, Southwest Airlines and Green Mountain Power Teach Us About the Customer?