In this powerful episode, Sarah and Dave explore how leading brands like Chewy and Steve Madden use empathy, honesty, and emotional intelligence to build unforgettable customer experiences. From Chewy’s compassionate gestures during pet loss to Steve Madden’s raw, unfiltered podcast appearance that skyrocketed brand visibility and stock value, this conversation unpacks the business impact of being real. Learn how emotion-first branding can deepen loyalty, elevate perception, and set your brand apart.