What do consumers actually think about real estate agents when they buy or sell a home? In this episode of Consumed, Lance Pendleton sits down with real consumers for honest, unscripted conversations about their experiences working with agents and the answers are eye-opening.

You'll hear what buyers and sellers really care about, why Zillow and online portals dominate the search experience, how consumers evaluate trust, and what separates forgettable agents from truly valuable partners. The conversations also explore commission confusion, communication breakdowns, weak follow-up systems, and the growing expectation that agents should provide more than just access to listings.

Most importantly, these consumers explain what made them feel supported, educated, and confident during the process and what made them question the value agents provide altogether.

If you want to understand how consumers actually experience the real estate industry instead of just hearing what agents tell each other in sales meetings, this episode is essential listening.

This podcast is produced by Two Brothers Creative.