Now Brands Talk

What CX and EX Can Learn From Each Other


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Customer experience and employee experience share the same purpose — to help someone get something done.

And the similarities don’t end there. In fact, there’s a lot that the two can learn from each other.

In this episode, we’re talking to Zach Dunn, VP Customer Experience & Co-Founder at Robin, about the twin worlds of CX and EX.

Join us as we discuss:

  • The paradigm shift in CX and EX
  • Leveling up EX in a digital world
  • The importance of feedback loops
  • Why delight is overrated
  • To hear this interview and many more like it, subscribe on Apple Podcasts, Spotify, or our website or search for Now Brands Talk in your favorite podcast player.

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    Now Brands TalkBy Ada Support

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