Your client hired you as an expert, they expect that you’ll know what to do and if you don’t that you’ll figure out a way through the crisis.

You and your clients are in business together, work together and I promise you, in the end, it’ll all work out for the best in the end.

Some things to think about when you are presented with such a crisis:

- Put together a timeline of events

- Back any evidence up with data, leave any opinions at the door - it’s so easy to be angry and let emotions get the best of you, but in the end that does no one good

- If you don’t have evidence, get some

- Put together some recommendations past the event

- If this is affecting business today, figure out steps needed to address it until there’s a remedy

- Ask your client for their thoughts and suggestions

- Keep open communication, even make yourself available in ways that you never have

- After careful thought and consideration of options, put together a game plan to implement and stick to it