That’s exactly what I explored with my friend Harveer Singh, CDO, CDO, Consumer and small business banking at Truist Bank on The Ravit Show!

We kicked things off with Truist’s recent win — Innovation of the Year for Analytics and AI from American Banker. But the conversation went much deeper.

We discussed:

• How Truist is using AI to personalize banking across digital, retail, and SMB

• The bank’s framework for scaling data-driven decision-making across the org

• Exciting use cases in lending, fraud detection, and real-time contextual insights

• How they’re supporting small businesses with smarter, more relevant data products

• And why responsible AI governance isn’t optional — it’s built into the way they work

Harveer brought such a grounded and strategic take on what’s really required to make AI deliver value inside a large enterprise — from culture to architecture to execution.

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