We're back! Anthony and Olivia are kicking off 2021 the best way they know how, by talking to one of the most formidable women at ANS, Rachel Wood! Rachel has been Head of Professional Services for 4 years now and has made some huge changes in that time. Anthony and Olivia catch up with her to find out how she took the best parts of the Agile methodology and made it into her own, transforming the ANS PS team into squads, the challenges she found on the way and why it was the best decision they ever made.