Call it automate or digitalize – the goal is to create and deliver value to customers. How can a process be digitalized and what makes that different from automating or just improving it? This session presents case examples in digitalized process. • How can I apply technology to digitalize business processes and operations to improve business performance or even enable new business models? • Is there a useful distinction between automating and digitalizating processes or business operations? • How are digitalized processes driving radical new business models or, conversely, underpinning them to enable realistic business operations to support those new models? Visit "gartnereventsondemand.com" to view full video presentations. Visit "gartner.com/events" to find the right Gartner event for you.