"What are the Quality Objectives for the organization?"

If you've ever asked that question and been met with a "oh quality tries to keep scrap down," response, this episode is for you.

This episode, we're discussing what Quality is in an organization. Not just inspection, not just audits, but what Quality means from the moment a customer requirement is received to the moment customer satisfaction can be measured.

Check out the updated website http://www.coqms.com for new tools to make your processes a little easier.