<p>Philip takes a moment to explore what makes a great customer experience with Nick Law, Chief Creative Officer of Publicis Group, R/GA's US Chief Creative Officer Tiffany Rolfe and Daniel Bonner, Global Chief Creative Officer of Wunderman.</p>

Philip takes a moment to explore what makes a great customer experience with Nick Law, Chief Creative Officer of Publicis Group, R/GA's US Chief Creative Officer Tiffany Rolfe and Daniel Bonner, Global Chief Creative Officer of Wunderman.

What exactly is great customer experience?

The Cannes Lions Podcast is your window into the biggest topics in creative marketing right now.

Each week, Cannes Lions Chairman Philip Thomas explores a different issue that the marketing industry is grappling with. These are the key issues that marketers have told us they're struggling to solve. He'll talk to some of the biggest industry names to get their perspectives and try to come up with some actionable insights you can put to work for yourself.

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The Cannes Lions Podcast is your window into the biggest topics in creative marketing right now. Each week, Cannes Lions Chairman Philip Thomas explores a different issue that the marketing industry is grappling with. These are the key issues that marketers have told us they're struggling to solve. He'll talk to some of the biggest industry names to get their perspectives and try to come up with some actionable insights you can put to work for yourself.

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What exactly is great customer experience?

What exactly is great customer experience?