There are some really valuable insights that Organisations and CX leaders can learn from professional football coaches. Especially when it comes to overcoming organisational silos and driving collaboration.

Drawing from my experience working for a professional football team, I will share insights and ideas on how a high performance culture operates. These principles can help you enhance customer experience management within your organisation, regardless of whether you are a sports fan or not.

Host Bio - Justin Stafford has spent the last 20 years working on digital transformation and CX strategy projects all around the globe with brands like Samsung, Virgin, Lexus, eBay, PayPal, CommBank and even the Air Force.

If you’re looking for help in the customer strategy & experience design space go to www.customersmarts.co

 

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