When your Google Business Profile gets suspended, it can feel like the digital equivalent of a “closed” sign on your storefront. That’s where Rachel Doukas, owner of Doukas Media and Reinstate Labs, steps in.

In this episode, Rachel shares how a single client’s crisis led her to build a national company specializing in reinstating suspended Google profiles — helping businesses recover their visibility and revenue overnight. We also talk about her journey from launching a one-woman digital marketing agency in 2012 to growing a team that now handles clients nationwide.

Rachel breaks down how SEO is evolving in the era of ChatGPT, how businesses can now optimize to rank in AI search results, and why consistency across platforms like Google, Yelp, and Apple Maps is critical for visibility. She also reveals what causes most suspensions, how to prevent them, and what every business should know before making changes to their profile.

This conversation is a must-listen for any entrepreneur who relies on Google, digital marketing, or local search to drive business — and wants to stay ahead of the next big shift in online visibility.

🎙️ Episode now live on New York’s Business Podcast
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