Every year, the Orange County Sheriff's Office Communications Center receives more than a million phone calls. The center, located in east Orange County, is where more than 200 operators answer both emergency and non-emergency calls. This week, Behind the Star host Jon Busdeker talks with Cynthia Jefferson, a manager and 20-year veteran of the Communications Center. Jefferson talks about what happens when a resident calls 9-1-1, how information is relayed to OCSO deputies and how operators handle the stress of the job.