The Mortuary Show

What Happens When You Die Away From Home? ✈️

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What happens with a preneed case that dies outside the location of the funeral home?  Are you driving cross country for that removal?  Asking the family to kindly use someone else? Hoping that they’ll cover the cost of an additional flight/shipping?  Chris from SepioGuard & Michael get into all of this and so much more on how you can help your FH & its families.


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Show Notes:

(04:45) – How a retail background flows nicely into funeral service.

(08:32) – The key to preneed sales.

(23:06) – Decedent travel protection.

(34:08) – White glove service for the family is the way to go.

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Takeaways

  • Genuine connection with client families is crucial in the funeral service industry.
  • Understanding and addressing the emotional needs of families is more important than pushing sales.
  • Transitioning from retail to healthcare and then to death care requires adaptability and a willingness to learn.
  • Introducing new products or services in a large organization can be challenging, but persistence and teamwork can lead to success. Identify the problems in your industry and take action to address them.
  • Focus on providing a positive experience for funeral home counselors and client families.
  • Use technology and partnerships to improve processes and provide better service.
  • Have a long-term vision focused on continuous progress and supporting your industry.
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