A recent night out with my husband at a local Savannah restaurant, The Grey, blew my mind. Between the teamwork of the staff, the precision of the execution, and the unified vision of the chef — I was speechless. 

I left the Grey thinking — THIS. This is how I want my team to operate. This is how I want my clients and customers to feel. 

My experience was so good, I had to tell you guys about it. 

In today’s episode, we discuss: 

• The history and significance of The Grey restaurant in Savannah…and how it changed my perception about the customer experience. 
• The incredible Executive Chef, Mashama Bailey — and what we can learn from her leadership. 
• How to create a seamless customer experience with a team you can trust

Here are other resources I mention: 

• Never Lose a Customer Again, by Joey Coleman
• The James Beard Foundation — Mashama Bailey
• Instagram video of The Grey team celebrating the James Beard award

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If you like this episode, you may be interested in:

Why Business is Personal (And That’s OK) (Season 3, Episode 31)

Why Having A Trusted Team Is Key To Delivering Client Expectations (Season 3, Episode 25)

It’s Time to Confront Your Trust Issues (Season 3, Episode 27)

Truth & Trust: Communication in Life & Business (Season 1, Episode 52)

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