We know quality when we see it, but what makes a product truly great? And what does it take to build a great product?  

In this video, Gwen shares her view of what makes products great, gives examples of great products, and shares some tips on how to build one. 

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Quality links: 

Zen and the Art of Motorcycle Maintenance: https://www.amazon.com/dp/B0063HC7EQ/ref=dp-kindle-redirect?_encoding=UTF8&btkr=1

Creating unique user experiences: https://www.amazon.com/Badass-Making-Awesome-Kathy-Sierra/dp/1491919019

Control charts, like SLO, but more flexible: https://en.wikipedia.org/wiki/Control_chart

Statistical tools for quality: https://en.wikipedia.org/wiki/Seven_basic_tools_of_quality