Also, why artificial intelligence is a clumsy umbrella term. Meet Aftab Hussein - ILT and LRC Manager and Dean Baggaley - Systems Development Leader - both at Bolton College in the U.K. This week, we hear about how Ada - a campus digital assistant - can respond to students' every need. Artificial intelligence or cognitive assistant? We also look at how FirstPass could help students improve how they respond to open-ended questions.