The smartest method of defining roles, creating expectations, and providing initial training is the creation of standard operating procedures. Each step in a process requires sub-steps, documentation, tools or equipment needed, preventive maintenance, and specifies everything in 1 location for reference. The process for building SOPs will be covered in other shows. The goal today is to emphasize its importance in placing the right people in the right roles with the highest probability of success. Show Objective Given the best practices for building LCP (Lowest Cost Producer) processes and designing work, you will be able to build SOP's (Standard Operating Procedures) that will enable discretionary performance.

EPISODE 33: Summary What is a SOP? It is a set of steps and substeps based upon the best practices possible now that provides to the user all the information they need to complete assigned tasks. It includes tools, equipment, and documentation required to perform; It is used to document best practices, helps in achieving Lowest-Cost Producer status, and as a training tool.

Once you have assembled the SOPs, it is used as a reference for creating Position Descriptions. Each step, sub-step, and task has a designated position that handles that unit of work. That information is transferred to the corresponding Position Description. The most important result is a more accurate Position Description because it is based on a process, not a function.