What is at the Heart of your Business?

What is truly at the heart of your business? It’s very easy in the entrepreneurship space to focus on the marketing, content, branding, sales, profit, scaling, and up-leveling. However, what is truly at the heart of your business is the people that you work with, serve, and have in your community.

In this episode, we dive into the power behind the real heartbeat of your business… the people. Without people, you have no business. The reason your business grows and exists is because of the people you serve, the people they refer to you, and the people on your team that help you get there.

Today, I’m sharing nine key areas that I believe we can do our best at as service-based business owners to support the people that we serve. These nine areas are also the nine modules that have formulated my very own framework of a CPD accredited program called the client-centred approach.

This accreditation allows you to become recognized with a formal professional development accreditation that showcases to your clients that you put them first and they're at the center of the service you provide. This also gives you the professional development you need to to feel like you have the support to grow and scale as you serve more people.

In this episode, we’ll cover:

The importance of honing in on your client journey.

How to have potential conversations with people that you'd like to work with.

How to hold calls with potential clients.

Handling objections.

Converting clients with confidence and integrity.

Honouring your own boundaries and the boundaries of your clients.

Honouring your contracts.

Creating amazing client experiences.

Sharing client wins.

Are you ready to elevate your business and the experience you provide your clients? The Client Centred Approach Certification is a CPD accreditation that helps you build, grow, and run a successful business with clients at the centre of what you do. Click the link below to learn more and get started today! Use promo code SEPT10 to save 10% during the month of September 2022.

https://www.samanthahearnetraining.com/cca

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www.instagram.com/_samanthahearne_/