IT Service Management (ITSM) is an approach to designing, implementing, and managing how IT is used within an organization. Optimizing service desk operations is important in ITSM, as the service desk represents the primary point of contact between users and IT. In this episode, we take you through five strategies for delivering better service and improving ITSM. 

Episode Links:

https://www.theverge.com/2018/4/16/17241710/google-cyark-partnership-vr-virtual-reality-preserve-historical-sites

https://www.theverge.com/2018/4/16/17241996/uk-ai-government-report-lords-ethical-leadership