The Digital Dominance Podcast

What Is NPS? The Customer Loyalty Metric You MUST Track!


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Want to know how satisfied your customers really are?

In this video, we break down Net Promoter Score (NPS) — the game-changing customer experience metric used by top companies like Apple, Amazon, and Netflix.


👉 Learn:

• What is NPS and why it matters

• How to calculate your NPS step by step

• What your NPS score means

• How to turn Detractors into Promoters

• Best tools to run NPS surveys

• Real-world tips to improve your customer satisfaction and loyalty


If you’re in Product Management, Marketing, Customer Success, or Startup Growth, understanding NPS is essential for long-term success.


🎯 Stop guessing and start measuring real customer sentiment — the smart way!


📌 Don’t forget to like, comment, and subscribe for more content on product management, digital marketing, and growth strategies.

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The Digital Dominance PodcastBy Anoop Suresh