<p>We’re talking about Service Design. What is it, and how is it different from what we’d normally consider user experience design? Drew McLellan talks to expert Lou Downe to find out.</p>

We’re talking about Service Design. What is it, and how is it different from what we’d normally consider user experience design? Drew McLellan talks to expert Lou Downe to find out.

What is Service Design? with Lou Downe

An interview show from your friends at Smashing Magazine. Drew McLellan and Vitaly Friedman talk to design and development experts about their work on the web, as well as catching you up with the latest news and articles at Smashing Magazine. Suitable for cats.

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What is Service Design? with Lou Downe

What is Service Design? with Lou Downe