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 Here is a quick overview of what skills-based routing is, how to use it, and why it's such a great tool.

This is the biggest difference between a UCAAS (Office Phone System) and a CCAAS (Call Center) platform.

I have been getting a bunch of questions on skills-based routing so I hope this answers a lot of them!

We did a white boarding video that goes along with this as well if you are more of a visual learner that can be found here:

https://www.linkedin.com/posts/tlairdexpivia_callcenter-contactcenter-callcentergeek-activity-6725462092012371968-Qci4

Text me: 814.247.0366
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 Through Expivia Digital, Tom works with contact center leaders on CCaaS platform selection, AI implementations, and NICE Studio and integration services. 

Same honest, vendor-neutral advice you hear on the Call Center Geek podcast, applied directly to your specific operational challenges. 

Schedule a consultation at ExpiviaDigital.com to discuss your contact center technology strategy. 

Click here:

expiviadigital.com

Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
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Watch us: Advice from a Call Center Geek Youtube Channel