In this episode, Oleg Krasnov, Head of Support Excellence at Miro, talks about what support excellence is, how he designed and advocated for this new role, and how it’s streamlining Miro’s support process during a critical time of rapid growth.

What Is “Support Excellence” Anyway? (feat. Oleg Krasnov)

Welcome to Beyond the Queue, a biweekly podcast by Stonly that looks at the human side of customer support leadership.

In each episode, we talk with customer support leaders from companies like Shopify, Patreon, Gong, Loom, and more about their career journeys, how they build and scale their teams, and what advice they have for up-and-coming support leaders.

We hope you enjoy the show! For more information about Stonly, an interactive guidance platform for self-serve support, visit stonly.com.

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Welcome to Beyond the Queue, a biweekly podcast by Stonly that looks at the human side of customer support leadership. In each episode, we talk with customer support leaders from companies like Shopify, Patreon, Gong, Loom, and more about their career journeys, how they build and scale their teams, and what advice they have for up-and-coming support leaders. We hope you enjoy the show! For more information about Stonly, an interactive guidance platform for self-serve support, visit stonly.com.

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What Is “Support Excellence” Anyway? (feat. Oleg Krasnov)

What Is “Support Excellence” Anyway? (feat. Oleg Krasnov)