System I/O

What is the awkward truth that your teams know about your SOPs, but they don't want to tell you?

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  • Most businesses do not document any procedures at all.
  • But those that are good enough to achieve this - face a second, even more disheartening problem… All that work and their teams don’t use them :(
  • The outcome? Your procedure documentation does not match what is getting done by your team, which means you are vulnerable to errors and can’t tell whether it’s the procedure or the team member that needs correcting.
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    System I/OBy Tom Rolley