Do employees feel like they have everything they need to feel successful? Are organizations designing to maximize their experience? What benefits come from focusing on workforce experience design? On today’s episode, Ryan, Emily, and their special guest, Erika O’Neil, will explore the grey areas of UX Design.

Emily looks for UX everywhere. She shares an impassioned story of how her husband experienced poor UX design and had an ah-ha moment. Yes, proper design takes a lot of time, but it’s worth it.

Ryan shares a bold statement and sticks by it, “If we don’t care about employee experience, by extension, we aren’t caring about the customer experience.” Feel free to leave a comment and try to change his mind.

Erika reminds us that WEX is difficult to measure. People data are difficult to collect, assign value, and bench mark against other organizations. The subject is so tantalizing that we will do an entire episode on it in the near future.

Thanks again for tuning in and we will see you on the next episode!