In the podcast episode of "What is your chat strategy?" featuring Matthew Cheung, CEO of ipushpull, and Andreas Hoff, Head of Product at Trayport, they delve into the evolving landscape of chat technologies in the commodities and energy markets. Topics covered:

• Chat Platforms in Trading: Andreas highlights the dual nature of chat platforms used amongst traders and brokers: industry-specific platforms like Bloomberg, Refinitiv, IceChat, and Symphony on the one hand, and consumer chat platforms like WhatsApp and WeChat on the other.
• Evolution of Commodities Markets and AI Integration: Andreas discusses the traditional reliance on chat and voice in commodities markets and the growing interest in integrating AI technologies, like chatbots and large language models, to automate voice and chat workflows.
• Trayport's AI Strategy: Discussing Trayport's approach to AI, Andreas describes their customer-centric methodology, focusing on solving client problems through prototyping and close collaboration with customers. 
• Future Trends in Large Language Models: Looking ahead, Andreas predicts an increase in the use of large language models for extracting structured information from chat messages and automating recommendations. 

#chatgpt, #chatbots, #fintech, #ai, #workflow, #automation

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