Get ready for an insightful podcast episode where Brad Levy, CEO of Symphony, shares his thoughts on the ever-evolving landscape of messaging and communication platforms. In this discussion, we'll explore the changing dynamics of direct messaging, the growing role of chatbots, and the impact of AI, setting the stage for the future of digital communication. Here are the key takeaways from our engaging conversation:

• Direct Messaging Evolution. Brad discusses the evolution of direct messaging from AOL and Yahoo Chat modern messaging apps, WhatsApp, Snapchat and LinkedIn.
• Trends in chatbots. The rise of chatbot usage and its role in automating workflows and supporting humans.
• AI and Large Language Models. Symphony's acquisition of Amenity Analytics has strengthened its data solutions.
• The Broad Communication Ecosystem. The proliferation of chat providers and their integration into the broader communication ecosystem. 

#chatgpt, #chatbots, #fintech, #ai, #workflow, #automation

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