In this episode, Richard Cohn chats with Douglas E. Noll, JD, MA, author of De-Escalate and co-founder of the Prison of Peace project. As a peacemaker and highly experienced mediator, Noll teaches the skills necessary for effective and meaningful de-escalation—without losing your cool! Listen in as they dive deeper into what it really means to de-escalate a situation and why this is a necessary tool to add to your toolbox.