What does it really take to run a great hospitality operation in 2026?

In this episode of Behind the Tab, we sit down with Noel Rodriguez, a longtime hospitality professional turned Customer Success leader at GoTab.

Noel’s journey—from high-volume restaurants and events to supporting operators through modern hospitality technology—offers a rare, operator-first perspective. This conversation goes beyond features and platforms to explore how real hospitality experience shapes better service, smarter technology decisions, and more resilient operations.

In this episode, we cover:

• Why lived hospitality experience matters in tech and customer success

• The hidden complexity behind “simple” restaurant operations

• The most underrated roles in hospitality—and why they still matter

• Why hybrid service models work when introduced the right way

• How GoTab’s Easy Tab feature removes friction without removing hospitality

If you’ve ever wondered whether the people supporting your POS truly understand what it’s like on the floor—this episode is for you.

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