Customer Educated

What it takes to run successful Instructor-led training programs with Dan Braithwaite


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In this two-part episode, Dan Braithwaite breaks down 10 years of insights on running great Instructor-Led Training programs.

00:00- Podcast Promo

03:21- VILT vs. E-Learning – What’s better?

03:55- Benefits of VILT

04:57- Designing ILT for decreasing tolerance levels

06:33- Grabbing attention quickly

08:21- Why stick to 3 topics per session?

09:02- Prioritizing ILT topics from support tickets

13:54- The "Tell me, show me, let me try" framework

17:35- Ideal length for an ILT session?

19:48- Structuring your session time wisely

21:12- Tapping into learner motivation

22:36- The secret to a successful ILT session

24:55- Helping shy learners speak up

26:25- Questions that “read” your audience’s needs

28:18- Unlocking group expertise in sessions

31:22- Measuring real engagement in ILT

36:04- Ending an ILT session perfectly


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