On today’s episode of the Espresso Insiders Podcast I’m joined by a good friend of mine, Bob Pain. Bob amongst other ventures throughout his career has been a coffee shop owner and offers great insight into acquiring, successfully running and exiting a bricks and mortar coffee shop business. A few years ago Bob took over Whitewaters Café and Deli in Wendover, Buckinghamshire, UK and has since passed it onto new owners.

Bob’s story of taking on a small coffee shop serves as great inspiration to aspiring cafe owners that are keen to take the plunge and may not know where to start. He purchased Whitewaters with little to no experience in small business ownership (by his own admission), but was willing to take a risk on it.

I found Bob’s candid insights very interesting, particularly when it comes to customer retention, upholding high standards of service and delivering consistency by focussing on quality over purely profits. He also outlines how time consuming owning a coffee shop can be, owing to the levels of commitment, attention to detail and focus on customer needs required.

I’d like to thank Bob for his time and for sharing his extensive experience within the coffee industry!

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