Online dispute resolution is here to stay. People like it. There will be those cases where people want in-person mediation, but people have realized the convenience of an online mediation, the cost-savings of an online mediation, and the fact that it works, and does resolve cases.

In this episode, Jean Lawler–commercial + insurance mediator and arbitrator–draws from her experience in mediating 245 online mediations since March 11, 2020 to answer common questions related to the use of online mediation to try to settle cases.  Questions answered include:

• Do you need to be in-person to read body language in mediation?
• What circumstances might favor an in-person mediation over an online mediation?
• Does online mediation work for both small dollar value cases and larger dollar value cases?
• Does the case type matter when considering online mediation?

To connect with Jean Lawler, follow her on LinkedIn or find her at LawlerADR.com.

To read the full episode transcript please see the Podcast Website.