What does one of the top consultants in the contact center market do when the world is faced with a global pandemic? Rise above. Christa Heibel gives her advice on what contact centers need to do now. As a leader of the industry and president of CH Consulting, she's in a top position to give advice on this complicated issue and how we can better prepare for the future. This is First Contact, Stories of the Call Center, Episode 4 of Season 1.