In this episode of the Futurum Tech Webcast, host Shelly Kramer is joined by Thomas John VP of Partner Sales International for Five9 for a conversation that’s increasingly popular today: Partner ecosystems. 

Why is this such a hot topic these days? It’s pretty simple: in our current business environment, businesses rarely operate purely on their own. Today, we have tech partners, channel partners, integrators, collaborators, and many more players within a partner ecosystem who work together to deliver best-in-class customer experiences and equally best-in-class solutions for customers across the board. 

So why are these partnerships, and the partner ecosystem as a whole so important? That’s exactly what Thomas and Shelly covered in this conversation. Here are some of the highlights:

• Thomas started off by giving us a description of Five9’s partner ecosystem in the EMEA region and a glimpse into some of Five9’s existing partner relationships.
• They talked about why a partner ecosystem is so important today for an organization’s success.
• They shared our thoughts on what makes a successful partner ecosystem.  
• They explored the challenges today’s contact centers face and how a vibrant partner ecosystem can help.
• Thomas explained Five9’s partner ecosystem in detail and how they are able to deliver CCaaS in various industries across the European region. 

They closed the show talking about what’s ahead for Five9 and Thomas and his team as it relates to partnerships they’re looking forward to in the coming year.