Leadership Lounge with Jack Tester

What Makes Someone Extraordinary, With Tom Merriott

06.18.2018 - By Nexstar NetworkPlay

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Customer Experience Coach Tom Merriott has been on the Nexstar staff since 2011. Merriott discusses how he participated in the creation of his Nexstar role, and how the examples members provided of call center excellence lead to the development of the training material.

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