Customer Experience Coach Tom Merriott has been on the Nexstar staff since 2011. Merriott discusses how he participated in the creation of his Nexstar role, and how the examples members provided of call center excellence lead to the development of the training material.

Customer Experience Coach Tom Merriott has been on the Nexstar staff since 2011. Merriott discusses how he participated in the creation of his Nexstar role, and how the examples members provided of call center excellence lead to the development of the training material.

Customer Experience Coach Tom Merriott has been on the Nexstar staff since 2011. Merriott discusses how he participated in the creation of his Nexstar role, and how the examples members provided of call center excellence lead to the development of the training material.

What Makes Someone Extraordinary, With Tom Merriott

Nexstar President and CEO Jack Tester discusses various topics relating to business management and how to become a better leader in your business.

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What Makes Someone Extraordinary, With Tom Merriott

What Makes Someone Extraordinary, With Tom Merriott

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