CCW Digital's Principal Analysts Brian Cantor and Matt Wujciak sit down with ServiceNow’s Industries Director, Manufacturing, Joe Mulrooney to discuss:

The increasing importance of after sales support, specifically in manufacturing (and what other industries can learn as well)

Challenges and obstacles to focus on such as: process optimization, complex processes and silos across departments, and a changing workforce                 

What the answers and lessons learned from manufacturers and service employees who have matured some of these

As well as more specific customer service topics such as cloud technology, increasing customer satisfaction scores, and so much more

For a deeper dive into this topic, check out ServiceNow’s whitepaper on Digitization: the fuel for after-sales services growth.

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