“The challenge of this century is to communicate complex ideas with clarity and civility.” Dianna Booher’s book starts out with that statement. With that as the basis of the interview, we have an incredibly insightful discussion with Dianna. She has authored 46 books and is widely recognized as one of the foremost experts in the field of effective communications.During the interview Dianna also talks about low trust in many organizations today. That lead us to bringing in two articles to review on that topic: TRUST.Many business people use our show as their business class for the week. If you are not doing this, WHY NOT?

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