<p>Well-known book author Danielle Ofri, MD, PhD, discusses how listening affects the quality of what patients say, the golden minute, full frontal listening and how listening impacts diagnostic error and burnout.</p>

Well-known book author Danielle Ofri, MD, PhD, discusses how listening affects the quality of what patients say, the golden minute, full frontal listening and how listening impacts diagnostic error and burnout.

What Patient Say, What Doctors Hear: How to Improve Listening Skills

Listen to communication experts in the healthcare industry talk about most effective practices, lessons learned and how to overcome clinician challenges in communicating with patients.

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What Patient Say, What Doctors Hear: How to Improve Listening Skills

What Patient Say, What Doctors Hear: How to Improve Listening Skills