What service design professionals need to know about AI / Jillian Powers / Episode #156

It's not a secret... Every day we are outsourcing more and more of our decisions to AI algorithms.

Some of these decisions are frivolous, like determining if that's a cat in the photo. Other decisions are of much higher stake, like whether you will get that medical treatment.

Especially with the last kind of decisions, we'd better ensure that these algorithms are designed and used responsibly. And according to Jillian Powers, service design professionals must play a vital role in this process.

This means we need to get familiar and comfortable with this new technology. But how? Well, in this episode, Jillian gives a "data science 101" for designers. I assure you that there won't be any complex computer math that you need to understand. On the contrary, you'll hear that bringing the human perspective into the conversation is the thing that's currently missing.

This is one of those episodes that shines a light on a blind spot that you didn't even realize you had. So grab your notebook and click the link below! I feel Jillian does a great job at demystifying AI to the point that it might even get you excited to get involved :)

Enjoy the conversation and keep making a positive impact!

--- [ 1. GUIDE ] ---

00:00 Welcome to episode 156

03:30 Who is Jillian

04:30 Lightning round

06:30 Jillian's journey

10:45 Unpacking AI

15:45 Understanding the AI backend

19:30 Things to be mindful of

22:15 It's up to the humans

23:45 When is it unethical not to use AI

24:45 The role of service design

27:30 The good and bad examples

29:30 Where are the service designers

32:30 How to make AI better

34:45 AI in the design process

37:00 Working with biases

38:45 How do we get involved

42:15 When do people reach out

44:45 Moments of entry

49:30 Where to start

52:15 The biggest misconceptions

54:45 Is it for me?

56:15 Final thoughts

--- [ 2. LINKS ] ---

https://www.linkedin.com/in/jillian-powers-phd-6b7b4420/

Episode with Carly Burton (YouTube) - https://youtu.be/aBQyUQ0UJWc

Algorithmic Justice League - https://www.ajl.org

Book: Weapons Of Math Destruction - https://amzn.to/3A619gm

Anatomy of AI - https://anatomyof.ai/

--- [ 3. CIRCLE ] ---

Join our private community for in-house service design professionals who want to make a change in their organisation.

https://servicedesignshow.com/circle