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CX Today's Charlie Mitchell hosts Nerys Corfield, Director of Injection Consulting, and Thomas John, Vice President Partners EMEA & International at Five9.

After quick intros, we consider the discovery work that is necessary before considering CCaaS platform.

That leads us into a conversation around the following "things to look for in a CCaaS provider":

• Industry expertise 
• References 
• Freedom to move 
• Financial stability 
• Ecosystem 
• All the Others! 

If you're looking for more information on this topic, check out The Five9 Buyers Guide.

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