In this episode, Allison Pickens (COO, Gainsight) sits down with Kristina Shen (Partner, Bessemer Venture Partners) to discuss what she's learned about the most successful customer success teams as a board member, what type of performance indicators the board expects from a customer success team, and more.

What the Board Expects in a Customer Success Team with Kristina Shen (Partner, Bessemer)

Featuring: 
* Recordings from Pulse events
* The Customer Success Podcast: This podcast aims to uncover the stories, perspectives, and best practices around the leading Customer Success programs. Hosted by Allison Pickens(former Chief Customer Officer at Gainsight), she shares those stories alongside an all-star roster of special guests.

Business

Featuring: * Recordings from Pulse events * The Customer Success Podcast: This podcast aims to uncover the stories, perspectives, and best practices around the leading Customer Success programs. Hosted by Allison Pickens(former Chief Customer Officer at Gainsight), she shares those stories alongside an all-star roster of special guests.

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What the Board Expects in a Customer Success Team with Kristina Shen (Partner, Bessemer)

What the Board Expects in a Customer Success Team with Kristina Shen (Partner, Bessemer)

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