What happens when the workplace becomes an orchestrated experience—one that blends technology, behavior, and place into a seamless, human-centric ecosystem?

In this episode of The Future of Less Work, host Nirit Cohen sits down with Peter Miscovich, Executive Managing Director and Global Future of Work Leader at JLL, to explore how hybrid work is evolving beyond the “home vs. office” debate. Together, they unpack what it means to design for a hybrid work ecosystem, how AI and immersive technologies are reshaping the workplace, and why leaders must shift from mandates to mindset.

Drawing from insights in his book The Workplace You Need Now, Peter shares how the "4 Cs"—culture, collaboration, creativity, and community—can guide workplace strategy in a time of unprecedented change. The conversation also dives into how organizations can move from rigid policies to flexible frameworks, the coming role of digital twins and AI agents in workplace orchestration, and what it will take to build peak experiences in both physical and virtual environments.

If you’re reimagining how work should work—in 2025 and beyond—this episode will expand your view.

Want to dive deeper into this topic? Read Nirit's Forbes article, “Forget Hybrid—Work Location As A Service Is The Future", to explore these ideas further.

https://www.youtube.com/watch?v=KERHnfgwphc

Guest Information:

Peter J. Miscovich: Executive Managing Director, Global Future of Work Leader - JLL 
As an executive management consultant, Peter develops Global Future of Work solutions for leading Fortune 100 organizations. He is co-author of “The Workplace You Need Now” book publication by Wiley Publishing which serves as an executive management guide to the Future of Work. Peter’s consulting expertise includes the integration of Business Strategy, Workforce Strategies, Emerging Technologies, Workplace Transformation and corporate real estate portfolio optimization. He has helped to transform over 1.5 Billion Square Feet of corporate real estate including 50 Fortune 100 corporate headquarters projects.

Full bio and links: https://www.us.jll.com/en/people/peter-miscovich

Chapters:

00:00 – Will AI replace human creativity?
03:35 – How work has evolved since the iPhone
07:20 – AI will soon orchestrate our daily work experience
08:28 – The home vs. office debate outdated
10:10 – Do physical workplaces still matter?
12:30 – The 4 Cs of a thriving workplace
14:10 – How can leaders facilitate culture in distributed work?
16:15 – Why is resilience so critical right now?
19:20 – What should companies do to prepare for the future?
21:50 – How do we balance flexibility with organizational goals?
27:45 – Will technology adapt to humans or the other way around?
29:44 – The office of the Future – A vision for 2030