This podcast addresses the emotional impact of receiving negative customer reviews and offers practical advice on how to manage these feelings. The key message is to take a 24-hour pause, reflect on the feedback, own any truths, and respond briefly, kindly, and accountably. The script emphasizes that one negative comment does not negate the positive experiences created for other customers and encourages business owners to move forward constructively.

00:00 Introduction: The Anxiety of Receiving Reviews

00:35 Validating Your Feelings

01:03 Handling Negative Reviews

01:20 Taking Time to Reflect

01:34 Responding with Accountability

01:45 Acceptance and Moving Forward

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