Kristi and Stino share tips on how to react when your biggest fan at your customer picks up and walks out.

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⏱️ Timestamps:

00:00:00 - Intro

00:02:58 - Peggy’s challenge: Replacing an executive sponsor

00:03:57 - Building relationships with new execs

00:07:27 - Leveraging titles to get a foot in the door

00:10:51 - CSM empowerment and ownership

00:14:49 - Creative ways to engage new stakeholders

00:18:13 - Rebuilding when your main contact is gone

00:20:07 - Importance of engaging executives early

00:25:10 - Different CS approaches for different tools

00:25:48 - Did we help Peggy?

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💁‍♀️💁‍♂️ Connect with the hosts:

Kristi Faltorusso's LinkedIn: https://www.linkedin.com/in/kristiserrano/

Kristi's website: https://www.kristifaltorusso.com/

Stijn "Stino" Smet's LinkedIn: https://www.linkedin.com/in/stijn-smet-%F0%9F%90%B3-330435a9/

Key topics: customer champion, customer success, stakeholder mapping