“Not yet, Dad! I have to get to the next level!” That’s the response I got every time I told my then 12-year-old son, Matthew, it was time to stop playing video games and go to bed. It’s hard for a parent who grew up on Space Invaders and Pacman to understand. Those games were [read more]

What video games taught me about lousy customer service

Lessons in leadership, one story at a time – Based on interviews with 100 executives and leaders at dozens of successful companies around the world as they learned their most important leadership lessons – sometimes the hard way. Featuring stories from executives at Procter & Gamble, Dollar General, Hewlett Packard, Kellogg’s, Dun & Bradstreet, Saatchi & Saatchi, Verizon, and many more. Each episode brings you an important lesson through a single compelling story.   21 Leadership Challenges from Lead with a Story: vision, commitment, change, recommendations, customer service, culture, values, collaboration, diversity, policy, inspiration, courage, passion for work, teach lessons, coaching & feedback, problem solving, understand the customer, delegate, creativity, sales, and earn respect.

Business

Education

Arts

Books

Self-Improvement

Management

Lessons in leadership, one story at a time – Based on interviews with 100 executives and leaders at dozens of successful companies around the world as they learned their most important leadership lessons – sometimes the hard way. Featuring stories from executives at Procter & Gamble, Dollar General, Hewlett Packard, Kellogg’s, Dun & Bradstreet, Saatchi & Saatchi, Verizon, and many more. Each episode brings you an important lesson through a single compelling story. 21 Leadership Challenges from Lead with a Story: vision, commitment, change, recommendations, customer service, culture, values, collaboration, diversity, policy, inspiration, courage, passion for work, teach lessons, coaching & feedback, problem solving, understand the customer, delegate, creativity, sales, and earn respect.

Lessons in leadership, one story at a time – Based on interviews with 100 executives and leaders at dozens of successful companies around the world as they learned their most important leadership lessons – sometimes the hard way. Featuring stories from executives at Procter &amp; Gamble, Dollar General, Hewlett Packard, Kellogg’s, Dun &amp; Bradstreet, Saatchi &amp; Saatchi, Verizon, and many more. Each episode brings you an important lesson through a single compelling story.   21 Leadership Challenges from Lead with a Story: vision, commitment, change, recommendations, customer service, culture, values, collaboration, diversity, policy, inspiration, courage, passion for work, teach lessons, coaching &amp; feedback, problem solving, understand the customer, delegate, creativity, sales, and earn respect.

Share What video games taught me about lousy customer service

Sign up to save your podcasts

What video games taught me about lousy customer service

What video games taught me about lousy customer service