Today’s interview is with Tom Peters, best-selling author of numerous business books (19 in total) and speaker. He is, perhaps, best known for his 1982 seminal book: In Search of Excellence (co-authored with Robert H. Waterman Jr).

He is a personal hero of mine and an inspiration and I am honoured to say that this is the third time (the first and the second) that he has been on the podcast.

Tom joins me to today to talk about his new (and possibly) final book: Excellence Now: Extreme Humanism and the new set of courses he has developed: Excellence: Now More Than Ever. We talk about excellence, service, experience, leadership, kindness, extreme humanization and why it is needed now more than ever. As ever Tom was brilliant, insightful, funny and still dancing to the same beat that he has been for last 43 years. It was a huge amount of fun so do check it out.

This interview follows on from my recent interview – Delivering empathetic customer experiences will require us to move from fuzzy into action – Interview with Joyce Kim, Chief Marketing Officer at Genesys — and is number 381 in the series of interviews with authors and business leaders that are doing great things, providing valuable insights, helping businesses innovate and delivering great service and experience to both their customers and their employees.