If anyone can train 18,000 people in 18 months, it’s Ty Wooten, ENP and Director of Education at the National Emergency Number Association (NENA).  While he wasn’t working at NENA at the time, he was training public safety officials. Ty’s 27 years in 9-1-1 have varied from working as a Communications Officer at Hancock County Sheriff’s Department to Emergency Communications Manager at Indianapolis International Airport, and everything in between.  He founded a tactical dispatch team and many other industry standards that are in place today.

In this episode you’ll hear about:

• The benefits of tactical dispatch teams.
• Indiana Box Company’s seven-alarm fire in Indianapolis.
• The importance of involvement in 9-1-1.
• The value of industry standards and best practices. 
• Numbers other countries use for emergencies.
• How Europe handles incoming 9-1-1 calls. 
• Ty’s vision for 9-1-1. 

Ty references:

• National Emergency Number Association (NENA)
• NENA’s Tactical Dispatch Course which is one of 26 different training programs
• I3 Standard in Next Generation 9-1-1
• Urban and Regional Information Systems Association (URISA)
• Association of Public-Safety Communications Officials (APCO)
• National Fire Protection Association (NFPA)
• European Emergency Number Association (EENA)
• Dare to Lead by Brené Brown